Policy & Cookies

At Riho, we respect your privacy. That’s why we handle your personal data with care. We guarantee your data is in good hands with us. This privacy statement details how Riho International b.v. (hereinafter referred to as ‘Riho’) deals with your personal data. We receive your data when you use our websites (www.riho.com, www.livit-riho.com, www.fromscratch-riho.com and all other extensions) social media, apps etc. (hereinafter referred to as ‘online channels’) to search for information about us, because you respond to messages mentioning us, subscribe to our newsletter or contact us in any other way. The data we receive makes it easy and fun for you to contact us and allows us to provide you with valuable information. We recommend you carefully read this privacy statement. Should you require more information on our privacy policy, feel free to e-mail us at privacy@riho.com.

How do we collect data?

Riho can receive information from you as follows:

From you directly - For example, when you send us an e-mail, when you phone us to ask a question, when you contact our customer service or when you participate in a competition we have organised.
Via our online channels - We collect various data via our online channels for the supply and optimisation of our online services.

Which data do we collect?

Riho can process various types of user data, including personal details. Riho may collect the following personal details from you:

Contact details, e.g. the name, address, phone number, e-mail address and customer number you have provided
App and website data, e.g. your IP address, your unique device identifier, traffic and location data and your activity on our online channels
Data you have published on public channels, such as reactions on blogs or social media sites managed by us
Information about your preferences, e.g. your preferred product (categories) and interests

What do we do with the data we collect?

We use the obtained data for the following purposes:

To carry out the requested tasks
To ensure you quickly and easily reach the web page you need
To prevent frustration, because you don’t need to re-enter your data at each website visit
To measure user data
To ensure you only receive targeted online advertisements in line with your personal details, interests and online behaviour

What do you give permission for?

If you accept cookies on our website, you agree that we supply you with custom advertising and marketing communication.
If you approach us directly, we can contact you with information or offers related to future similar information via e-mail, push and online notifications, SMS or social-media channels. You can change these marketing preferences any time by contacting our Data Protection Officer.
If you subscribe to an e-mail newsletter, we can e-mail you information about Riho and our products. You can unsubscribe to this newsletter at any time.
If you participate in a competition, you automatically allow the publication of your details on our online channels.

Who do we share your data with?

We only share your data with companies that supply us with services, including marketing, profiling, reporting and technical support. They deal with your data just as safely and carefully as we do. Where necessary, Riho has signed agreements with these third parties to guarantee safe data processing. We are not responsible if persons other than the parties mentioned above use personal data on our online channels, thereby violating your privacy.

How can you protect your data?

You can request access to your data at all times. Moreover, you can amend your data and edit or remove it (or have it edited or removed) at any time. All you need to do, is send us an e-mail. Moreover, in all newsletters you have the option of unsubscribing to our mailing list. And of course you can take the necessary measures to protect your data by carefully managing your password and cookie settings.

How and how long do we store your information?

Riho does its utmost to ensure your data is properly secured. All our employees have acknowledged they understand the importance of our privacy policy and have declared to comply with it. Only employees who, in the framework of their role, need your data will get access to it. We do not store your data for longer than necessary to provide the requested services. We remove your data when it is no longer necessary for these purposes, in accordance with our corporate policies.

We last updated our privacy statement on 24 September 2018.

Riho reserves the right tot amend this privacy statement and cookie policy if required by law or by the policy regulations of the authority responsible for personal data. We therefore recommend you regularly check this page for updates.